MS Teams Video freezes and computer slows down – Microsoft Community.

Ask a new question. As you said when you are in a Teams video call and your browser slows down, I guess you may use Teams online app in the browser. In this case, please try some suggestions as below:. Was this reply helpful? Yes No. Sorry this didn’t help.

Thanks for your feedback. Thank you for helping. I am using the Desktop app. It seemed worse when i was also running Microsoft Edge at the same time but now I run FireFox browser and it is slightly better.

I do alot of screen sharing as I am the one hosting the Team meetings. I will follow your advice as well on private mode and shutting down other apps, which I have tried before with limited improvement. Please let me know if you need anything else. Thank you источник helping on this. Teams is great when it works and I am eager to get back on it solely. Based on your clarification I know you only use Microsoft Teams Desktop App and only microsoft teams video call freezes – microsoft teams video call freezes have some issues with the video call now.

In this case I recommend you can try to use the Teams Web App use teams in the browsers and have video calls with your teams, then please check if you meet the same issue as before. On the other hand, I noticed the logs you provided in the PM is too old and it can not clearly show up the issue with your teams app at the moment, so after you check and test the teams web app, please go to the logs folder and delete all the old logswhen you delete all old logs, please reopen your Teams Desktop App and have video calls with your teams members to reproduce this issue.

After that please go to the target logs folder and resend the new logs to me in the Private Message PM. We have know about your current issue, and to find the root cause and go deep into this issue, I need collect some other logs which I have add some clarification and the steps to collect it in the Private Message PM.

As your Teams is very slow during the video call, please make sure the version of your teams app is the latest, if not, please try to upgrade it to the latest. You can try to check if you have a file called ” settings. Haven’t seen your reply for a long time, if you got any updates about the information I mentioned in the PM, please feel free to share with me.

Choose where you want to search below Search Search the Community. Search the community and support articles Microsoft Teams Teams for business Search Community member. Keoki Huffman. My Teams video consistently freezes during a video call and web browser slows down to almost non-responsive. Skype works fine with video. What can I do to optimize my video feed as I am very reliant on video conferencing all day hosting multiple team meetings of members at a time.

At this point I am forced to move all meetings back to Skype of Business. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Report abuse. Microsoft teams video call freezes – microsoft teams video call freezes required :. Cancel Submit. Hi Keoki, As you said when you are in a Teams video call and your browser slows down, I guess you may use Teams online app in the browser. In this case, please try some suggestions as below: Sometimes the network slowdown may cause the Teams video call freeze, so if convenient, please try to change another network to check if the issue disappears.

As you said the browser slows down, you can try to open your browser InPrivate Mode or change another browser to check if it can make any difference. Please help check when you have a Teams video call if there is any other apps on your computer keeping running which take up the speed of your computer. If so, please close these app and check if you can have a video call normally.

If the video calls freeze in the Teams online app, you can try to use Teams desktop App to see if you have the same issue. If the issue persists, I need to confirm some information from you: When you have a video call in the Teams, can the attendees see and hear you? What about other people in your teams, do they have the same issue as you? When you use the Teams desktop app, do you have the same issue? We need to collect some generated logs for a further investigation, if you have this issue in the teams online app use teams in browseryou can collect the desktop log and the media log and send them to us via Private Message PM.

Regards, Oliver. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. Oliver, Thank you for helping. Microsoft teams video call freezes – microsoft teams video call freezes are the answers for you other attendees жмите a frozen picture of me but we can still hear each other clearly.

I usually end up turning off the video for a slight improvement. No one else seems to have the same problem. I am the only one on a Lenovo Thinkpad X1 Carbon. Win10 64 bit Yes, I only use the app. I have not tried the web browser version for video and screen sharing. I sent you the logs in the Private Message. Детальнее на этой странице reply to Keoki Huffman’s post on September 11, Hi Keoki, Thanks for your reply with patience.

Your help and patience are highly appreciated. Oliver, the web app does not provide video capability which is critical.

Here are some new log files. The call I just finished had a frozen video. The media files I am uploading don’t appear to have updated during the call that froze up though. In reply to Keoki Huffman’s post on September 12, Hi Keoki, We have know about your current issue, and to find the root cause and go deep into this issue, I need collect some other logs which I have add some clarification and the steps to collect it in the Private Message PM.

Thanks for your help and patience. Hi Keoki, If you got updates, please feel free to let microsoft teams video call freezes – microsoft teams video call freezes know, thanks.

Hi Keoki, Thanks for your reply in the PM. Hi Keoki, Haven’t seen your reply for a long time, if you got any updates about the information I mentioned in the PM, microsoft teams video call freezes – microsoft teams video call freezes feel free to share with me.

This microsoft teams video call freezes – microsoft teams video call freezes in other нажмите для деталей x.

– MS teams video and voice intermittent freezes – Microsoft Community

 
After about minutes in video call teams will lock up and we still hear audio but screen is frozen. Not only that it locks up entire computer. We discovered that our issue is somehow caused by Teams. We tried everything: new drivers for all hardwarecompnents.

Microsoft teams video call freezes – microsoft teams video call freezes.Teams freezes computer during video calls

 
Anyone else having similar issues? So I don’t know I’ve frozen until someone tells me.

Microsoft teams video call freezes – microsoft teams video call freezes –

 
 
1. Please go to your computer then open your chrome or edge browser as the only recommended browsers to access MS Teams online. 3. Then try to. We discovered that our issue is somehow caused by Teams. We tried everything: new drivers for all hardwarecompnents. Every time I go on a Teams call with at least 2 other people, the video and audio freeze regularly and I miss a lot of the call.